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CASE STUDIES

	DELTA SETS THE HOUSE IN ORDER
		Client India's leading Private Sector Bank. Business Requirement Setting the House (Post-Loan-Disbursement) in order The DeltaWay The client grew very fast too soon, hence could not lay robust systems & processes to sustain the growth We are talking about this bank garnering a mammoth market share in the Indian Vehicle Financing Market after the boom in the Indian Retail Credit off take The client had different departments for each of the functions they carried out for their Post Loan Disbursement Function. This was very cumbersome till when Delta stepped in and created the software which helped eliminate these different departments. Delta helped the Client derive a fruitful Organization Structure. Bulk processing could be then done and also the Turn around Time was reduced to 24 hours. Result The client was able to focus on their core activity of sales and market share.
		DDET [Detailed Data Entry]
	* * *	Data keying from scanned documents of various loans issued by the bank Backlog completed: 1.8 million documents Ongoing: 45000 documents per month
		PDD [Post Disbursement Document]
	* * *	Keying and physically managing the disbursed documents Backlog completed: 0.1 million documents Ongoing: 4000 documents per month
		DATA CLEANING
	* *	Importing data in a standard specified format sourcing from various randomly specified excel formats One Time: 10 million records in 4 months
		RECEIPT RECONCILIATION
	* *	Identifying missing receipts by digitizing the physical receipts in custody with the one's in the master database - location/city wise and product category wise One Time: 2.4 million receipts in 2 months
		DOCUMENT SCANNING
	* *	Home loan document scanning One Time: 6.2 million documents in 5 months
		IMAGE CATEGORIZATION
	* *	Categorizing home loan documents in various categories as per instruction of bank One Time: 0.6 million documents in 5 months
		INSURANCE DOCUMENT ENTRY
	* * *	Data keying of Insurance documents Backlog completed: 0.16 million documents Ongoing: 7500 documents per month

	DELTA MINDS REMINDS
		Client One of India's largest GSM player which is also Asia's leading telecommunications network. Business Requirement The client needed support for their after sales services viz. Soft reminder for payment of bill Solving billing queries Detecting suspected frauds Maximizing collections The DeltaWay Delta initially partnered with the Client on a small scale During this span, Delta improved the Customer Relationship approach by refining the script and developing certain trait-intention analysis This helped Delta to connect very well with the Client's Customer Result Collections increased, frauds were minimized. Delta got the Preferred Partner Status so much so that in the value chain of the company, aside from collections, Delta does another activity that has obvious clash with collections. This has been a sheer demonstration of Delta's Professionalism and efficient performance.

	DELTA ACCREDITS CREDITS
		Client India's Leading GSM Telecom Company. Business Requirement The client was looking for Partners who could do flawless Credit Verification and a Welcome-note. The DeltaWay Worked closely with the client on their formats Over a period of time, Delta presented the response system and its analysis The client was convinced with the facts and the system was redefined Result Frauds were minimized. CREDIT CARD VERIFICATION Turn around time [TAT] as per the industry standard is benchmarked at 90%. However, the TAT achieved by Delta was a phenomenal 98%.
		CREDIT VERIFICATION POST PAID SIM CARD
	*	With volumes shooting above the 10,000 mark in a month, Delta achieved 88% positive results due to the efficient process & stupendous team effort.
		HIGH USAGE BILL COLLECTION
	* * * * *	Total volume [value of cases] received: INR 25 mn [USD 0.5 mn] No. of cases: 20,000 Desired collection targets were exceeded 25% of total collection was done by field visits Resulted in the client giving Delta a preferred monopoly status
		REVENUE ASSURANCE
	*	Consistent record of achieving Service Level Agreements on a month on month basis.

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